Contact us

Welcome

thank you so much for visiting Madera Nueve!

All my work is handmade one at time by my hands,
created start to finish in my home workshop
located close to Guadalajara, México.

Shipping details

Your order will ship by registered mail. They will ask your signature to delivery wich prevent the loss of the shipment. The shipping costs include packaging, postage and handling. I'll mark your item "shipped" and send you a convo to let you know your package is on its way as soon as I take it to the post office.

All my items are carefully packaged and sometimes they could be shipped in a reused cardstock box. It will be our little contribution to environment.

I'm in México, so please allow about 3-6 weeks for delivery. Just keep in mind that it can be delays at custom borders and post offices, specially at Holidays. I cannot be responsible for delays in the delivery.

The buyer is responsible for customs fees.

Please contact me if you have any question.

thanks for understanding!

Important note for US Buyers:
Due to ongoing increased security measures on the USA, packages entering the United States from around the world may be affected by postal delays.

Refunds, returns & exchanges

All items are packed safely and carefully before shipping. We are not responsible for items lost or damaged in the mail. No exchanges or refunds on items sent or received as gifts. If there is a problem with your order, please contact us.

We want you to be happy.

If you are not happy with your purchase for any reason please contact me. We can work on a solution whether it be a return or exchange.
Shipping costs and customs orders are not refundable.
Shipping cost for exchange items need to be covered by buyer.

Additional information

Because of the nature of the wood, there might be a slight difference in the shade and grain of the wood in the toy you receive from the one pictured in the listing.

Please note that computer monitors can vary in color.
Feel free to ask with any questions, I will answer as soon as possible!

For updates and special offers you can join me here:
Facebook : https://www.facebook.com/MaderaNueve

chalkboards and rustic home decor...

Hello and Welcome to Madera Nueve!

A touch of nature for your home...

Every piece is made by hand, by me, one at a time and carefully finished to bring pleasure to the hand and the eye, warm accents for your home or as a gift. Sustainably hand made from solid wood.